1. Eligibility for Refunds
To be eligible for a refund:
You must request a refund within 14 days of receiving your order.
The item(s) must be unused, unworn, unwashed, and in the original packaging.
Proof of purchase (e.g., order number or receipt) is required.
2. Non-Refundable Items
Please note that the following items are not eligible for refunds:
Perishable goods (e.g., food, supplements)
Health and personal care items (e.g., skincare, cosmetics) that have been opened or used
Intimate or sanitary goods (e.g., undergarments)
Gift cards
Sale or clearance items (unless defective)
3. Damaged or Defective Items
If your item arrives damaged or defective:
Contact us within 48 hours of delivery at Info@allzee.ca
Provide your order number and a clear photo of the item.
We’ll replace the item or offer a full refund, depending on availability.
4. How to Request a Refund
To initiate a refund:
Email us at Info@allzee.ca with your order number and reason for return.
Our team will review your request and respond within 2-3 business days.
If approved, we’ll provide return instructions and the return shipping address.
5. Return Shipping
You are responsible for the cost of return shipping (unless the item is damaged or incorrect).
We recommend using a trackable shipping method.
We are not responsible for items lost in return transit.
6. Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees (if any) are non-refundable.
7. Late or Missing Refunds
If you haven’t received your refund:
First, check your bank or credit card account.
Then contact your bank or payment provider — it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at Info@allzee.ca
Questions?
We’re here to help!
📧 Email: Info@allzee.ca