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Shipping & Returns

At Allzee.ca, we are committed to delivering your orders quickly, safely, and reliably. Below is our detailed shipping and return policy to ensure transparency and trust.

Shipping Policy

1. Shipping Locations

We currently ship within Canada and to select international destinations. If your country is not listed at checkout, please contact us for assistance.

2. Shipping Timeframes

  • Orders are processed within 1–2 business days (excluding weekends and holidays).

  • Estimated delivery time:

    • Within Canada: 3–7 business days

    • USA: 7–10 business days

    • International: 10–15 business days (may vary by location)

Note: Delivery times may be affected by public holidays, weather, or courier delays.

3. Shipping Costs

  • Free shipping on orders over $100 CAD (Canada only)

  • Orders under $100 CAD will be charged a flat shipping fee at checkout.

  • International shipping rates are calculated based on weight and location.

4. Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your package anytime through the provided link.

Return Policy

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

1. Eligibility for Returns

  • You must request a return within 14 days of delivery.

  • Items must be:

    • Unused, unworn, and unwashed

    • In original packaging with tags (if applicable)

    • Accompanied by a receipt or order number

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used beauty/skincare/personal care items

  • Undergarments or intimate apparel

  • Perishable goods

  • Gift cards

  • Clearance or sale items (unless defective)

3. How to Start a Return

  1. Email us at Info@allzee.ca with your order number and reason for return.

  2. Wait for return approval and shipping instructions.

  3. Send the item to the return address provided in the email.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

  • We recommend using a trackable service. We are not responsible for returns lost in transit.

5. Refunds

  • Once we receive and inspect your return, we’ll notify you via email.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Shipping charges (if any) are non-refundable.

Need Help?

For any questions about shipping or returns, contact us:

📧 Email: Info@allzee.ca